Rapport Selling

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Sales professionals who value rapport as a key skill in selling. Professionals who put their customers high up on the priority stakes

 

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Paul Archer

Keep your Customer Care Bank Account in Credit

Is your Customer Care bank account in credit?

With the credit crunch biting many of us are keeping a close eye on our bank accounts lest they go into the red. If you do, be prepared for a hefty fine from the bank.

But what about our customer care bank account?

It’s a clever analogy really because it really helps us to focus on continuous good customer care. Let me explain

Last month I was on business in Ipswich and stopped off at a Travel Lodge just outside of town on the ring road. The next… Continue

Posted by Paul Archer on 10 June 2009 at 10:30am

Paul Archer

Beware of Speaker Phones

Be careful of speaker phones or hands-free mobile phones as they might be giving your customer the wrong message.

This afternoon I was sitting in Starbucks enjoying a double espresso and the guy on the next table was using his mobile phone with his speaker enabled. I appreciate that mobile phones are supposed to give us all radiation poisoning if we press them to our ear, but the information he was giving his customer was terribly public. He didn’t seem to mind bless him, but I bet the customer… Continue

Posted by Paul Archer on 3 June 2009 at 7:39am

Paul Archer

Mirror, Mirror on the Wall

Mirror mirror on the wall, who is the fairest of them all?

I hear suit sales are up so are fountain pen sales. It’s all the extra business meetings we’re having. British Airways is even offering free business class flights to anywhere in the world to small business owners looking to export abroad.

It seems that in these tough times, we’re all out drumming up business with face to face meetings. And that’s a good thing. It’s heightened our awareness to go back to the basics of selling.

And wit… Continue

Posted by Paul Archer on 27 May 2009 at 11:31am

Paul Archer

Life’s a Rollercoaster – how to appreciate your customer’s point of view

This week I’d like to show you a great tip when you really need to appreciate what your customer is thinking. Ideal for the consultative salesperson and sales coach.

I’ve never travelled on a rollercoaster. Honest, I know it sounds remarkable, but I’ve never had the courage to climb in the small cab and ride the heart wrenching and stomach churning experience.

Until one afternoon over Christmas when my youngest son dared me to get on the ride at Poulton’s Park. Now if you ever want to motivate… Continue

Posted by Paul Archer on 19 May 2009 at 7:05pm

Paul Archer

The Hook and the Complex Sale

This week’s sales tip is particularly useful when you deal with a complex sale which generally means your sales don’t happen quickly, they can stretch out to days, weeks even months. Typically complex sales happen in business to business selling but even consumer selling is dragging on nowadays as customers labour their decisions in this down economy. Here’s a simple idea to help you.

My idea of a great holiday is relaxing on the beach with a good book. Now Claire is a little different and like… Continue

Posted by Paul Archer on 12 May 2009 at 6:19pm

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Paul Archer added 20 blog postsJune 10
7 blog posts by Paul Archer were featuredJune 3
Ali Iranmanesh and Brennan Schambach joined Rapport SellingMay 24
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For more information visit my sleep news, articles and reviews site. Sleep medications are some of the most prescribed drugs, and often the most abused. Many people begin taking sleep medications to deal with insomnia but continue because they enj...

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